Instant Signs

I have used and sent business to this company since 1997 when I co-owned the Holiday Inn Express, Best Western Regency, and Bluegrass Suites at Exit 110 in Lexington, and later with Neal Management, Merus Hotels (management company), and Sharicom Hotel Holdings.

Unresponsive staff who seemed uninteresred in taking an order or filling the order correctly. They don't really seem interested in the sign business.

Exceptional service and product. Holly and the team were great to work with, and the process is easy. Nothing goes to print until you have given the thumbs up. I would recommend Instant Signs any time.

Absolutely amazing at what they do. Phenomenal staff, service, and attention to detail. The online process is easy and user-friendly, and nothing goes to print until the client says. Many thanks to Holly and the crew at Instant Signs!

This place does not even deserve a one star rating. Came in to get a quote on car wrap order around 500$ to 1000$ was told that some one will call me on the price and what I would need to do and how long it would take to get the stuff. Waited a week and called them I was told that the guy that was gonna call me got sick so I waited another week and called again was told that the person will call me in an hr or so.

Never got a call so finally I went there and there was the person that I spoke to to get the wrap he told me that the person will call me and it's been almost 8 months and nothing. So if u need a sign or something from a sign company do not waist ur time with those ppl. I wish there was a law to close places like that.

Extremely poor customer service. Communication does not exist, which is odd, considering Instant Signs purports to be in the communication business. I placed an order for three signs for my trailer. I was told it would cost approximately $600, then, no communication whatsoever. I attempted to contact the person who took my order multiple times (at least four times) by email and telephone. Stephen never responded to my questions nor to update me on the status of my order.

I cannot imagine a scenario in which I would go 24-hours without responding to one of my own clients. I can only assume that if you are a small fish, as I apparently am, then your business does not matter to Instant Signs. My advice, unless you place a significantly valuable order with this business, you should find another printer in Lexington that will treat every order as if it is important, because Instant Signs on South Broadway clearly does not care about its smaller clients, not even enough to return a phone call. By the way, I eventually chose to take my business elsewhere.